When you unbox a new HP inkjet printer and set it up, you install a set of ink tanks that ship with the printer. Unlike other inkjet manufacturers, HP often designs its inkjet hardware to use country-specific consumables. Cartridges are not compatible between different brands, and often not within the same brand. Thanks.Make sure you purchase the right ink cartridges for your specific printer and printer region or have your old ones refilled. Please let me know the outcome of your efforts, and I will get back to you. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
To do so, leave the printer on and unplug the power cable for 1 minute. If you do have the printer connected directly to a wall outlet already, let's perform a hard reset. I ask because I wonder if the printer is not getting enough power to perform the task. ^ This is not limited to Laserjet printers. In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector I understand your printer is stuck in a scanning mode, and from your description, it sounds like it was the alignment page that failed to scan. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Hi for reaching out to the HP Forums! I would be happy to save you from sledge-hammering your Envy 4500.
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